Privacy Policy
This Privacy Policy explains how Lutong Youpin collects, uses, stores and protects information when you visit our website, submit a business inquiry or communicate with us.
1. Information We Collect
We may collect information that you voluntarily provide when you contact us, submit an inquiry, request product information, request a quotation or communicate with our team.
This information may include:
- Your name
- Company name
- Email address
- Telephone or WhatsApp number
- Country or target market
- Product or ingredient requirements
- Estimated order quantity
- Packaging or formulation requirements
- Files, specifications or other information you choose to provide
We may also automatically receive limited technical information when you visit our website, such as browser type, device type, IP address, referral source and general website usage information.
2. How We Use Your Information
We use collected information primarily to support legitimate business communication and B2B project development.
We may use your information to:
- Respond to business inquiries
- Prepare quotations and product proposals
- Discuss ingredient sourcing or formulation requirements
- Evaluate OEM, ODM or private label projects
- Arrange sampling, testing or product development
- Communicate regarding production, packaging or logistics
- Provide requested documentation or technical information
- Improve our website and customer experience
- Maintain appropriate business and project records
- Comply with applicable legal or regulatory obligations
3. Legal Basis for Processing
Where applicable data protection laws require a legal basis for processing personal information, we may rely on one or more of the following:
- Your consent
- Steps necessary to respond to your request or enter into a business relationship
- Performance of a contract or commercial agreement
- Our legitimate business interests in responding to B2B inquiries and managing customer relationships
- Compliance with legal obligations
5. Third-Party Services
Our website and business communication may use third-party service providers for functions such as website hosting, email delivery, form submission, analytics, spam protection or communication.
These service providers may process limited personal information only as necessary to provide their services.
Examples may include website hosting providers, email service providers, WordPress-related services, Google services, WhatsApp or other communication platforms.
7. International Data Transfers
Lutong Youpin works with international B2B customers. As a result, information may be processed, stored or accessed in countries other than your own.
Where required by applicable law, reasonable safeguards may be used when personal information is transferred internationally.
8. Data Retention
We retain personal and business inquiry information only for as long as reasonably necessary for the purpose for which it was collected, including project communication, commercial records, legal obligations and legitimate business follow-up.
Retention periods may vary depending on whether an inquiry becomes an active development project, customer relationship or commercial order.
9. Data Security
We use reasonable administrative and technical measures intended to protect information against unauthorized access, misuse, loss or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Your Privacy Rights
Depending on your location and applicable privacy law, you may have certain rights regarding your personal information.
These rights may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Request a copy of certain information in a portable format where applicable
To make a privacy-related request, please contact us using the contact details at the bottom of this page.
11. Children’s Privacy
Our website and services are intended for businesses, professional buyers, supplement brands, distributors and other commercial customers.
We do not knowingly collect personal information from children through this website.
12. External Websites and Links
Our website may contain links to third-party websites, social media platforms, communication services or business platforms.
We are not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of any external website they visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology or applicable laws.
The updated version will be posted on this page with a revised “Last Updated” date.
14. Contact Us
If you have questions about this Privacy Policy or would like to make a request relating to your personal information, please contact us.